Before you begin
- An owner or editor role (owners manage roles and membership)
Choose a role
- Contributor — add memories of one person
- Has viewing access to shared family material and permission to add new photos, stories and recordings of the person they were invited to remember. Cannot edit existing memories, profiles, relationships or privacy settings.
- Viewer — can explore
- Reads the tree, memories and records they are allowed to see. Cannot add or change anything unless separately invited to contribute memories of a specific person.
- Editor — can add and edit
- Adds people, memories and records and edits shared material. Choose this with care; an editor can change what everyone sees.
- Owner
- Everything an editor can do, plus members, invitations, privacy settings, billing, export and deletion. There can be more than one owner.
Invite someone to remember one person
Step 1. Open the person’s memory page and choose Invite someone.
Step 2. Under Invite someone to add memories, enter their email to reserve the link for their verified address, or leave it blank to create a private link to share with one person.
Step 3. Send or copy the link. It can be accepted once within 14 days. The recipient signs in or creates a free account, then goes directly to add a memory of this person.
Their saved memories follow the archive’s audience rules. Sensitive memories may be visible only to editors. Contributors do not change audiences or edit saved material; ask an editor to correct or remove a contribution.
Return to Invite someone to revoke an unused link or choose Stop contributions after it has been accepted. Existing memories and family viewing access remain; owners can remove family membership in Settings.
Invite a viewer or editor
Watch: choosing Viewer, connecting the invitation to Ruth Marlowe, pinning it to an email address and creating it · 17s
Silent demonstration. Follow the written steps on this page at your own pace.
Step 1. Open Add → Invite someone and choose Explore the family or Help manage the family. Viewing access is the default.
- Step 2. Choose what your relative can do
- Step 3. Optionally restrict the link to one email
Detail view. Select the image to view the full screenshot.
Step 2. In Family settings, you can also choose who they are in the tree. Their invitation then opens on their own story, and their account is connected to that person.
Step 3. Pin to email (optional) restricts the link to one verified address. Leave it empty for a link you will hand over yourself.
Step 4. Choose Create invitation. An invitation pinned to an email address is sent there; the link shown also works if you would rather hand it over yourself, with Copy beside it.
A created invitation: sent to the pinned address, with the link, Copy, and the pending invitation listed with its expiry and Revoke
Select the image to view the full screenshot.
Pending invitations are listed with their role and expiry, each with Revoke. When the relative accepts, they sign in or create an account, join the family and land on the tree scrolled to their own generation.
If your relative cannot open the invitation
- The email address does not match
- If you pinned the invitation to an email, your relative must sign in with that verified address. Check for a typo or a different account.
- The link has expired or was revoked
- Check pending invitations in Settings. Create a new invitation and send the new link to your relative.
- They cannot find the email
- Ask them to check their spam folder. You can also copy the invitation link and share it yourself. An email-pinned link still requires the matching address.
Who’s who
A member’s account can be connected to one person in the family story. Who’s who in Settings shows your own place and lets you Release it; a member can also ask to claim a person, and an owner approves the request. The connection is what makes captions such as “your grandparent” possible.
Members and leaving
Members lists everyone with their role and joining date. Owners can change roles or remove a member; anyone can Leave this family. Removing a member does not remove what they added; their contributions stay attributed. See members, roles and privacy for the privacy rules that apply to what viewers see.
Your next step
Help article by Our Story · · Updated