The Our Story help center
What would you like to do?
A clear next step, a picture to follow, and help when you need it.
Start with one small thing
Browse by topic
Something isn’t working?Getting started
Create an archive, add yourself, and find your way around.
People and the family tree
Add the relatives you know, record what you know about a life, and note what is still uncertain.
Memories and records
Save photographs, voices and stories; keep documents as evidence; find everything again.
Involving relatives
Invite family, ask one relative one question, and choose what arrives by email.
Stories, sessions and tours
Record a storytelling session, follow a family path, and prepare a tour or a printed book.
Evidence and research
Import a tree, weigh sources, resolve duplicates and explain a conclusion.
Keeping the archive safe
Roles and privacy, copies you can take with you, restoration, plans and billing.
For professionals
Client archives, intake, issues, review packets, reports and handoff.
A little help getting unstuck
Something isn’t working?
My upload hasn’t finished
Check the upload status, retry a failed file, and keep your original until you see Saved.
See what to check →My relative can’t open an invitation
Check the invitation’s expiry and the email address used to sign in.
See what to check →A viewer can’t see a memory
Check the memory’s audience and whether it is linked to a living person.
See what to check →I can’t find an option
Check your role and writing access. Features marked Limited availability may not be enabled.
See what to check →Still stuck? Tell us what you tried and what happened.
Looking for interview questions or advice on identifying family photographs? Explore our family history guides.