Upload photographs

Open Add in the top bar, then choose Add files. You can also open Archive → Memories → Add a memory. On a phone, use Add in the navigation.

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   Step 1. Give the memory an Optional title, such as Picnic at Hollins Hill.

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   Step 2. Choose Choose photos, audio, video or PDFs and pick up to 30 files. Images, PDFs, audio and video are accepted; phone photographs in HEIC are converted for you and the original is kept.

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   Close

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   Step 3. Choose Add files to uploads. Your uploads shows each file’s progress; keep the tab open until you see Saved. You can start writing another memory while files upload.

   

   

   Close

Open Archive → Memories to find it again. Use Link people to say who it is about, and check Who can see this? on the item. Filing and privacy are separate decisions.

The file is still uploading

Keep the tab open and check your internet connection. Large audio and video files may take longer than photographs. Wait for Saved before closing the tab.

The upload failed

Choose Retry upload in the upload list. Keep the original file on your device until the retry succeeds. If it fails again, contact us with the file type and the error shown.

I cannot add anything

Check that you have an owner or editor role and that the archive has an active trial or plan. Viewers can explore but cannot upload.